Shipping policy

Shipping Policy

Where your order ships from

We use two ways of getting orders to you:

1. Care products (adhesives, removers, shampoos, sprays, tapes and scalp care) are held in stock in Sydney and sent with Australia Post.

2. Hair systems are shipped directly to you from our manufacturing partner overseas, with ReGain My Hair as the sender. This applies to in-stock systems and to custom-made systems.

If your order has both, it arrives as two parcels.

Care products — Australia

Processing: dispatched within 1 business day. Orders placed on weekends or NSW public holidays are dispatched the next business day.

Standard (Australia Post Parcel Post): 2–6 business days after dispatch. $10.95, or free on orders over $120.

Express (Australia Post Express Post): 1–3 business days after dispatch. $16.95.

Flammable adhesives (such as Walker Ultra Hold) cannot be sent by post, so we sell them in the salon only. If any item in your order cannot be posted, we will contact you before dispatch to arrange an alternative or refund that item.

Care products — international

Sent with Australia Post International Standard, tracked. Usually 5–12 business days after dispatch depending on the country and customs. $59 per order.

Hair systems — in stock

Processing: usually dispatched within 1–5 working days.

Delivery after dispatch: 5–10 business days by tracked courier, to Australia and to most countries we serve.

If you ask for cutting, base cutting or styling before dispatch, allow an extra 1–3 working days.

Australia: free tracked delivery. International: $59 for one system, $75 for two, $90 for larger orders.

Hair systems — custom-made

Custom-made systems are ordered through a matching appointment in Sydney or by contacting us. They are made to your template, colour and specification, so they take longer:

Skin systems: about 4–6 weeks to make.

Lace or mono systems: about 8–10 weeks to make.

Some orders, for example extra-long hair or a full cap, can take up to 12 weeks.

Delivery after dispatch is the same as for in-stock systems (5–10 business days, tracked). We email you an estimated dispatch date when your order is confirmed. Custom-made systems are final sale — see our Refund Policy.

Where we ship

We ship hair systems worldwide, including the UK and Europe. Care products (adhesives, removers, shampoos, sprays, tapes and scalp care) ship to Australia and 95 other countries, but not to the UK or Europe at the moment: we are not yet set up to meet the cosmetic product rules there, and we would rather say so than sell you something that gets stopped at the border. We also cannot ship to countries subject to Australian Government sanctions; orders to those destinations are cancelled and fully refunded. If your country is not offered at checkout, we cannot ship there yet.

Customs, duties and import taxes

International orders may attract customs duties, import taxes and clearance fees charged by your country. These are your responsibility and are not included in our prices. We cannot predict or control them. Please check with your local customs authority before ordering.

Delays

All delivery times are estimates, not guarantees. Customs inspections, carrier disruptions, weather and peak periods can add time. We are not responsible for delays outside our control, but if a parcel is taking much longer than expected, contact us and we will chase it with the carrier.

Tracking

A tracking number is emailed to you when your order is dispatched. Tracking detail overseas depends on the local carrier.

Undeliverable parcels

If a parcel comes back to us because of an incorrect address or a failed delivery, we will contact you to arrange redelivery. Extra shipping charges may apply.

If your hair system arrives faulty

If a hair system arrives faulty or damaged, we will replace, repair or refund it at no cost to you, and we cover the cost of returning it. Contact us at info@regainmyhair.com as soon as you notice a problem, ideally within 7 days of delivery, with a description and photos. Your rights under the Australian Consumer Law are not affected by this timeframe.

For all shipping questions: info@regainmyhair.com

ReGain My Hair is a trading name of M Carbone & P Incerti, ABN 77 210 163 532.