Privacy policy
Privacy Policy
ReGain My Hair ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. ReGain My Hair is a trading name of M Carbone & P Incerti, ABN 77 210 163 532.
What We Collect
We collect personal information you provide when placing an order, creating an account, subscribing to our newsletter, or contacting us. This includes your name, email address, phone number, shipping address, and payment information. Payment details are processed securely by our payment provider and are never stored by us.
How We Use Your Information
We use your personal information to process and fulfil your orders, communicate with you about your order status, send marketing communications where you have opted in, improve our website and services, and comply with our legal obligations under Australian law.
Messages and photographs you send us
If you contact us by WhatsApp, SMS or email, we receive your message, your phone number and any photographs you send. These are held on a business phone and business accounts controlled by ReGain My Hair. We use them only to answer your question, suggest a shade, or help with your order. We do not publish your photograph, and we do not use it in advertising, on our website or on social media, unless you give us written permission. We keep these messages only for as long as we need them to look after you as a customer, and you can ask us to delete them at any time by emailing info@regainmyhair.com.
Sharing Your Information
We do not sell your personal information to any third party. We may share your information with trusted service providers who assist us in operating our business, including shipping carriers, payment processors, and email marketing platforms, all of whom are bound by confidentiality obligations. Where we ship internationally, your information may be shared with overseas carriers and customs authorities as required by law. Where an order is sent directly to you by our manufacturer, we share only the name, address and contact details needed to deliver that order.
Marketing Communications
If you have opted in to receive marketing emails or SMS, you may unsubscribe at any time by clicking the unsubscribe link in any communication or by contacting us directly at info@regainmyhair.com.
Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. You may disable cookies through your browser settings; however, some features of our website may not function correctly as a result.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. Our website uses SSL encryption for all data transmission.
Your Rights
You have the right to request access to, and correction of, your personal information held by us at any time. To make a request, contact us at info@regainmyhair.com.
Contact
Privacy enquiries: info@regainmyhair.com
ReGain My Hair, 33 Alexandra Street, Hunters Hill NSW 2110, Australia